Frequently Asked Questions

Integrative medicine combines the best of conventional medical treatments with evidence-based complementary therapies to address the whole person—mind, body, and spirit. Rather than simply treating symptoms, we investigate the root causes of health concerns and develop personalized treatment plans that may include hormone optimization, medical weight loss, nutrition counseling, and lifestyle modifications. Our approach recognizes that each patient is unique and requires individualized care. We take time to listen to your complete health story and work collaboratively with you to achieve optimal wellness. This patient-centered model emphasizes prevention and actively engages you in your own healing process.

Many of our integrative and regenerative services are considered elective or wellness-focused treatments that are not typically covered by insurance. We operate on a fee-for-service model for most procedures, which allows us to spend quality time with each patient without insurance restrictions limiting your care. However, some consultations and certain diagnostic testing may be billable to insurance depending on your specific plan and coverage. We provide detailed invoices and superbills that you can submit to your insurance company for potential reimbursement. Our team is happy to discuss pricing and payment options during your initial consultation to ensure our services fit within your wellness investment goals.

Your initial consultation typically lasts 60-90 minutes as we take comprehensive time to understand your health journey. You'll complete detailed intake forms about your medical history, current symptoms, lifestyle factors, and wellness goals before your appointment. During the visit, Dr. Durland will conduct a thorough discussion about what it feels like to be you—not just your symptoms, but your complete experience of health and vitality. We may recommend initial diagnostic testing such as comprehensive blood panels, hormone assessments, or food sensitivity screening to gather objective data about your body's function. By the end of your first visit, you'll have a clear understanding of next steps and begin collaborating on your personalized wellness plan.

Scheduling your consultation is simple and convenient. You can call our office directly during business hours to speak with our friendly scheduling team who will help find the best appointment time for your needs. Alternatively, you can use our online contact form to request an appointment, and we'll respond within one business day to confirm your preferred date and time. For new patients, we recommend scheduling a comprehensive wellness consultation so we have adequate time to understand your unique health concerns and goals. If you have specific questions about which type of appointment is right for you, our staff is happy to guide you toward the most appropriate starting point for your wellness journey.

Yes, we offer telehealth consultations for appropriate services including initial wellness evaluations, follow-up appointments, hormone therapy monitoring, nutrition counseling, and treatment plan reviews. Virtual visits provide convenience and flexibility while maintaining the personalized, comprehensive care you expect from our practice. However, certain services such as hormone pellet insertion, aesthetic treatments, physical examinations, and in-office testing require in-person visits. During your scheduling process, our team will help determine whether your specific needs can be addressed via telehealth or if an office visit would be more appropriate. We use secure, HIPAA-compliant video conferencing technology to protect your privacy during virtual consultations.

We provide comprehensive hormone optimization services for both men and women experiencing symptoms of hormonal imbalance including low energy, weight gain, mood changes, sleep disturbances, decreased libido, and cognitive decline. Our approach includes bioidentical hormone replacement therapy (BHRT), testosterone optimization, thyroid management, and adrenal support protocols. Before beginning any hormone therapy, we conduct thorough diagnostic testing to assess your current hormone levels and identify specific deficiencies or imbalances. Treatment plans are completely customized to your unique body chemistry, health history, and wellness goals. We offer multiple delivery methods including pellets, creams, injections, and oral medications, selecting the option that best fits your lifestyle and provides optimal results with ongoing monitoring and adjustment.

Our weight loss programs go far beyond simple calorie restriction by addressing the underlying metabolic, hormonal, and lifestyle factors that contribute to weight gain and difficulty losing excess pounds. Each program begins with comprehensive metabolic testing, body composition analysis, hormone evaluation, and nutritional assessment to understand your unique physiology. Your personalized plan may include medical-grade supplements, prescription medications when appropriate, customized nutrition protocols, hormone optimization, and accountability coaching. We recognize that sustainable weight loss requires working with your body's natural systems rather than against them, so we address factors like insulin resistance, thyroid function, cortisol imbalance, and food sensitivities that may be sabotaging your efforts. Regular follow-up appointments ensure your plan evolves with your progress and keeps you motivated toward your goals.

Our comprehensive food sensitivity testing identifies immune reactions to common foods that may be causing chronic inflammation, digestive problems, skin issues, fatigue, brain fog, or other unexplained symptoms. Unlike traditional allergy testing which measures immediate IgE reactions, our testing evaluates delayed IgG responses that can occur hours or days after eating trigger foods, making them difficult to identify through elimination alone. The process involves a simple blood draw that screens for reactions to 90+ common foods including dairy, gluten, eggs, nuts, and various proteins. Within two weeks, you'll receive detailed results showing which foods generate immune responses in your body. We then work together to create a customized elimination and rotation diet plan, provide gut healing protocols, and offer guidance for successfully reintroducing foods while monitoring symptoms and optimizing digestive health long-term.

Our aesthetic services are designed to enhance your natural beauty while supporting overall wellness from the inside out. We offer neurotoxin treatments (Botox, Dysport) for dynamic wrinkles, dermal fillers to restore volume and smooth lines, laser liposuction for body contouring, medical-grade HydraFacial treatments, chemical peels, microneedling, and advanced skin rejuvenation therapies. What sets us apart is our integrative approach—we don't just treat the surface, but consider how factors like nutrition, hormones, stress, and overall health impact your appearance. All aesthetic procedures are performed with medical precision in a comfortable, private setting. During your aesthetic consultation, we'll discuss your concerns and goals, evaluate your skin or body composition, and recommend treatments that align with both your aesthetic desires and wellness objectives for natural-looking, lasting results.

No referral is necessary to schedule a consultation at Simple Wellness. We welcome self-referred patients who are seeking integrative solutions for their health concerns and wellness optimization. However, we believe in collaborative care and encourage open communication with your existing healthcare providers. If you have a primary care physician or specialists involved in your care, we're happy to coordinate with them and share relevant information (with your permission) to ensure continuity and comprehensive management of your health. Many patients choose to continue seeing their conventional doctors for acute care and routine screenings while working with us for integrative therapies, hormone optimization, and wellness enhancement. This collaborative model often provides the best of both worlds—conventional medical expertise combined with personalized, holistic approaches to achieving optimal health.

We accept multiple payment methods including cash, checks, credit cards, and HSA/FSA cards for eligible services. Payment is expected at the time of service for most treatments. For patients pursuing comprehensive wellness programs or multiple procedures, we offer package pricing that provides cost savings compared to individual service fees. Some treatment plans may qualify for payment plans or financing options—our team is happy to discuss these arrangements during your consultation. We believe investing in your wellness should be accessible, so we work to provide transparent pricing without hidden fees and offer various options to fit different budgets. Detailed cost estimates are provided before beginning treatment so you can make informed decisions about your care.

We understand that unexpected situations arise and appreciate as much notice as possible when you need to reschedule. We require at least 24 hours advance notice for appointment cancellations or changes to avoid a cancellation fee. This policy allows us to offer your appointment time to other patients waiting for care. For procedure appointments that require special preparation, ordering of medications, or significant physician time allocation, we may require 48-72 hours notice. Late cancellations or no-shows may result in a fee equal to a percentage of your scheduled service cost. We value your time and commitment to your wellness journey, and this policy helps us maintain efficient scheduling while respecting both your time and that of other patients seeking our services.

The timeline for experiencing benefits from hormone optimization varies depending on the specific hormones being addressed, the delivery method used, and your individual physiology. Most patients begin noticing improvements in energy, sleep quality, and mood within 2-4 weeks of starting therapy. More significant changes in body composition, libido, cognitive function, and overall vitality typically develop over 8-12 weeks as hormone levels stabilize and your body adjusts to optimal balance. Some symptoms may improve quickly while others require more time and fine-tuning of your protocol. We schedule follow-up appointments and repeat testing at strategic intervals to monitor your progress, adjust dosages, and optimize your treatment plan. Hormone therapy is not a quick fix but rather a journey toward sustained wellness, and our commitment is to guide you through this process with patience, expertise, and personalized attention to achieve lasting results.

Patient safety is our highest priority, and all treatments are performed using evidence-based protocols with careful consideration of your individual health status, medical history, and contraindications. We use FDA-approved medications and therapies when available, and thoroughly discuss both potential benefits and risks before beginning any treatment. Most integrative therapies have favorable safety profiles, especially when compared to long-term pharmaceutical interventions or surgical procedures. As with any medical treatment, side effects are possible and vary by procedure—some patients experience temporary injection site reactions, mild adjustment periods with hormone therapy, or minor discomfort with certain procedures. We provide detailed pre- and post-treatment instructions, closely monitor your response, and remain accessible if you have concerns. Our approach emphasizes starting conservatively, adjusting thoughtfully based on your response, and maintaining open communication throughout your treatment journey.

Yes, we welcome patients who travel from outside our immediate area for specialized integrative treatments not available in their home communities. For out-of-area patients, we can often coordinate initial consultations via telehealth, arrange comprehensive testing through local laboratories near you, and schedule in-person visits strategically when procedures or hands-on assessment is required. Some treatments like hormone pellet insertion or intensive aesthetic treatments can be performed during concentrated appointment periods, minimizing the number of trips needed. We'll work with you to create an efficient treatment schedule that respects your travel constraints while ensuring safe, effective care. Follow-up monitoring and ongoing management can often be handled through a combination of virtual visits, local lab work, and periodic in-person appointments, allowing you to access our specialized expertise regardless of where you live.

If you are experiencing a medical emergency including chest pain, difficulty breathing, severe bleeding, loss of consciousness, or any life-threatening condition, call 911 immediately or go to your nearest emergency room. Our practice specializes in wellness optimization and integrative medicine, but we are not an urgent care or emergency facility. For urgent but non-emergency concerns related to ongoing treatments with our practice, please call our office and our staff will prioritize your call and provide guidance or arrange for prompt evaluation. We maintain clear protocols for managing treatment-related concerns and are committed to your safety and wellbeing. For after-hours non-emergency questions, you may leave a message and we will return your call the next business day.

We take your privacy extremely seriously and maintain strict compliance with HIPAA regulations and all applicable privacy laws. Your health information is stored in secure, encrypted electronic medical records systems with restricted access limited to authorized personnel directly involved in your care. We never share your information with third parties without your explicit written consent, except as required by law. All staff members receive ongoing training in privacy practices and confidentiality. Our facility maintains physical safeguards including private consultation rooms, secure document storage, and discreet check-in procedures. During telehealth visits, we use HIPAA-compliant video platforms with end-to-end encryption. You have the right to access your medical records, request amendments, and receive an accounting of disclosures. Our complete Notice of Privacy Practices is available upon request and explains your rights and our responsibilities in detail.

Yes, we offer comprehensive wellness programs designed for patients committed to long-term health optimization and preventive care. These programs may include regular consultations, periodic laboratory monitoring, priority scheduling, discounted rates on select services, and coordinated care across multiple aspects of your wellness journey. Our program structures are flexible and can be customized based on your specific health goals whether you're focused on hormone optimization, weight management, anti-aging, or overall vitality enhancement. Membership in these programs provides continuity of care, deeper physician-patient relationships, and proactive rather than reactive health management. Contact our office to learn about current program offerings, pricing structures, and which option might best align with your wellness objectives and lifestyle.